THE BOOKALLCUBA PHILOSOPHY

The BookAllCuba team is dedicated to providing you with a Cuban vacation, holiday, adventure, education and/or other desired travel experience while providing good value for the money you wish to spend. The BookAllCuba staff who advise you and book your vacation were born and grew up in Cuba. We know our country well, and we also know the quality of the hotels and other travel services offered in the BookAllCuba portfolio. We have taken great care in selecting the suppliers of travel services being offered. There is quite a wide range of accommodation quality and pricing to choose from. If you inform us of your requirements we will ensure you get the appropriate accommodation and other travel services at the best price.

Limitations to Liability as Agents

Please note that we act solely as agents for the suppliers of the accommodation and travel services they provide. Although we know our suppliers and their offerings very well, the suppliers are independent parties over which we exercise no direct control. Therefore we shall not be held liable for any claims, losses, damages, costs or expenses incurred by our clients as a result of the suppliers failing to fulfil their obligations. We shall not be held responsible in any way for delays, loss of enjoyment, or any negative impact of any nature or kind whatsoever, to you or your travelling companions or group members, resulting from the acts, omissions or negligence of anyone other than us or our employees acting properly on our behalf. Suppliers’ liability may also be limited by law, tariffs or conditions on tickets and we hereby formally advise that you should read and understand the limitations of liability set forth in the airline ticket, hotel brochures and contracts as well as supplier websites and documentation made available to you. All prices are quoted in Canadian dollars unless otherwise specifically stated.

Bookings, Deposits and Refunds

Clients are encouraged to request recommendations and pricing from BookAllCuba for accommodation, transfers and car rental offerings based upon their travel needs, desires and objectives. Quotes will be provided to you without any obligation. When a client wishes to accept and book accommodation, transfers and/or rental car offerings, a Booking will be made by BookAllCuba. At that time clients will be required to make a Deposit of 25% of the total price to formalize the Booking. Bookings will not be accepted within 3 days of departure.

Once a Booking has been taken, BookAllCuba will immediately proceed to confirm availability. If the tentatively booked travel services are not available the Deposit will be fully refunded without any deduction; however if the booked travel offering(s) are confirmed to be available the Deposit will become non-refundable and thereafter the client will forfeit the deposit if the Booking is cancelled. Once a client has received a confirmation number for a Booking, any change thereafter will be subject to availability and will result in an administration charge of $25.00 per change. Changes within 15 days of departure are generally not allowed.

Further Payments

For bookings made up to and including 30 days prior to departure, 50% of the total purchase price is required at the time of booking. For less than 30 days prior to departure 100% of the total purchase price is required.

All payments made to BookAllCuba will be fully refunded without deduction if the booked travel services are unavailable.

In the event payments are not received prior to the above deadlines, the Booking will be considered to be cancelled as of the date of the applicable failed deadline and the cancellation penalties below will apply.

Cancellations and Cancellation Penalties

If a client wishes to cancel a Booking, the cancellation penalty will be determined based upon the date BookAllCuba receives notice of cancellation.

If the Booking is cancelled more than 30 days prior to departure, the cancellation fee will be:

• $ 50.00; plus
• any change administration charges; plus
• 20% of any additional amounts received by BookAllCuba prior to cancellation.

If the Booking is cancelled more than 20 days prior to departure and no more than 30 days prior to departure, the cancellation fee will be:

• $100.00; plus
• any change administration charges; plus
• 50% of any additional amounts received by BookAllCuba prior to cancellation

If the Booking is cancelled within 20 days of departure, all amounts received will be forfeited and there will be no refund.

Unused Travel Services, Unused Vouchers

No refund will be made for any unused travel services or any portion thereof. No refund will be made for any unused voucher. Unused travel services and vouchers are not exchangeable or creditable against any other travel services.

To mitigate against cancellation loss or medical treatment costs, we suggest clients consider the appropriate insurance. Note that once paid, insurance premiums are non-refundable.

Substitution of Services

Our suppliers reserve the right to cancel purchased travel services at any point prior to departure, in which case you will be provided with a full refund of the travel services booked through BookAllCuba without deduction. Further our suppliers reserve the right to substitute without notice the travel service you have purchased with another comparable or superior travel service. In the event of a cancellation, our liability will be limited to the purchase price of the travel service only. Under any circumstance, we shall not be held liable for any claims, demands, losses and damages of any nature or kind whatsoever that you may have incurred by reason of such modification to, or cancellation of the travel service.

Documentation

It is the personal responsibility of all travellers to have in their possession, before leaving Canada, the correct personal documentation required for both their journey to their destination and their return to Canada including any stops or layovers. BookAllCuba will in not in any way be held responsible in the event that a receiving country chooses to consider a passenger to be an undesirable visitor, whether or not the passenger’s documents are in order. In such event, any cost associated with an early return to the country of origin or detainment will be at the traveler’s expense. Travellers are advised that certain destinations require passports to be valid for at least 6 months beyond the date of return.

Children Travelling Alone

Children under the age of 5 must be accompanied by a companion aged 16 or older. Please be aware that notarized documentation may be required for children travelling with only one parent.

Baggage Allowance

Dimensions of cabin baggage should not exceed 25 x 37 x 50 cm. (10 x 15 x 20 in.) and should not weigh more than 5 kgs. Excess cabin baggage will not be permitted on board.
Check with your airline for restrictions on baggage weight and number of pieces. Excess baggage is charged at the departure point. The terms and conditions with respect to checked baggage, cabin baggage and excess baggage are set by the Carriers. We strongly suggest that additional insurance is purchased for all fragile articles including sports equipment. BookAllCuba will not be held responsible for loss, damage or delay of baggage.

Health Related Matters

Travel to some destinations may from time to time represent a health hazard. Please obtain health information relating to your destination from a competent source such as your doctor. In any case, it will be the passenger’s responsibility to obtain proper information regarding these matters and to take appropriate precautions relating to the destination risks.
Handicapped or Special Facilities

BookAllCuba must be advised of a traveller’s special requirements at the time of Booking and will make every effort to accommodate special requests, but cannot confirm a reservation until all travel suppliers have acknowledged that they can provide the handicapped or special services requested.

Accommodation Availability

Hotel rooms are generally available no later than 3 pm on the day of arrival and until noon on the day of departure.

Services and Facilities at the Destination

We have made every effort to accurately describe the conditions at destination. However such information is provided freely for your consideration and is not part of the travel services included in the price. If you have a problem with the services provided at destination, please contact the supplier, preferably in writing. If you cannot resolve your problem at the destination, please email us at BookAllCuba within 7 days of your return. We will investigate the matters reported by you and intervene on your behalf if we find the supplied service was inadequately provided. However, as stated above, we will not be held liable for any damages or loss suffered by you.

You should be aware that each country has particular features, which may or may not appeal to you, including weather, food, local customs, etc. There may be different living standards, practices and conditions with respect to the provision of utilities, services and accommodation at your destination. Such standards may or may not be comparable to those you would expect from similar establishments in your country of origin.

Delays, Acts of God, Force Majeure

Storms, natural disasters, technical failures, strikes and other events beyond the control of BookAllCuba and/or our suppliers can occur at any time. Neither BookAllCuba nor our suppliers will be held liable for any such occurrences, nor will BookAllCuba nor our suppliers provide refunds for missed holiday time due to such events. We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your travelling companions or group members resulting from events beyond our or a supplier’s reasonable control including, but not limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.